Kaupapahere Matatapu (Privacy Policy)

Kupu Whakataki (Introduction)

At Kiwi Timber & Upholstery, located at 14 Akoranga Drive, Northcote, Auckland, Auckland, 0627, New Zealand, we are committed to protecting your privacy and personal information. This privacy policy explains how we collect, use, and protect your information when you interact with our services, including furniture structural repair, upholstery repair and replacement, antique furniture restoration, custom furniture modifications, timber finishing and polishing, joinery repairs, and re-caning and weaving.

E hēmanawa ana mātou ki te tiaki i ō mōhiotanga whaiaro. Ko tēnei kaupapahere matatapu e whakamārama ana i ngā hātepe kohikohi, whakamahi, me te tiaki i ō mōhiotanga ka mahi tahi koe me ā mātou ratonga pae tukutuku. Ki ngā mahi pērā i te whakatikatika taonga, te mahi uhi taonga, te whakahou taonga tawhito, te hanga taonga ritenga, te mahi rākau, me te raranga.

Ngā Mōhiotanga Ka Kohia e Mātou (Information We Collect)

We collect various types of information to provide and improve our services to you:

• Ngā Mōhiotanga Whaiaro e Homai ana Koe (Personal Information You Provide Directly):
  • Your name, postal address, email address, and phone number when you request a quote, book a service, or make an inquiry.
  • Details about your furniture or specific service requirements, including descriptions, photos, and any preferences you communicate to us.
  • Payment information when you complete a transaction, though we typically rely on secure third-party payment processors for this data.
• Ngā Mōhiotanga Whakamahi Pūrua (Usage Data):
  • Information on how our online platform is accessed and used. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Ngā Kūkī me Ngā Hangarau Atu (Cookies and Other Technologies):
  • We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Te Whakamahi i ō Mōhiotanga (How We Use Your Information)

We use the collected information for various purposes:

• Ki te Whakarato me te Tiaki i Ā Mātou Ratonga (To Provide and Maintain Our Service): Including processing your service requests, appointments, and project management.
• Ki te Whakahaere i To Tatou Pakihi (To Manage Our Business Operations): Such as managing our customer database, scheduling, and invoicing.
• Ki te Whakawhiti Kōrero Ki a Koe (To Communicate With You): Regarding our services, updates, promotional offers (with your consent), and to respond to your inquiries.
• Ki te Whakapai Ake i Ā Mātou Ratonga (To Improve Our Services): By understanding how our customers use our services and identifying areas for enhancement.
• Ki te Whakahaere i Ngā Ture me Ngā Whakaritenga (To Comply with Legal Obligations): Including financial, legal, and regulatory requirements.

Te Tiaki i ō Mōhiotanga (Security of Your Information)

The security of your data is important to us. We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Ahakoa e kaha ana mātou ki te tiaki i ō mōhiotanga, kāore e taea te kī ko ngā tikanga whakamarumaru katoa he ōrite tonu te pūmau. Kaore he tikanga tuku ī-mēra, tikanga penapena hikohiko ranei he 100% te haumaru.

Te Tohu i ō Mōhiotanga (Disclosure of Your Information)

We may disclose your personal information in the following situations:

• Ngā Kaiwhakarato Ratonga (Service Providers): We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analysing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Ngā Whakahau Ture (Legal Requirements): We may disclose your personal data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Kiwi Timber & Upholstery, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
• Ngā Whakawhitinga Pakihi (Business Transactions): If Kiwi Timber & Upholstery is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

Ō Tika Matatapu (Your Privacy Rights)

You have certain rights regarding your personal data under applicable data protection laws:

• Te Tika ki te Uru (The Right to Access): You have the right to request copies of your personal data.
• Te Tika ki te Whakatika (The Right to Rectification): You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Te Tika ki te Muku (The Right to Erasure): You have the right to request that we erase your personal data, under certain conditions.
• Te Tika ki te Rahui i te Tukatuka (The Right to Restrict Processing): You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Te Tika ki te Whakahē i te Tukatuka (The Right to Object to Processing): You have the right to object to our processing of your personal data, under certain conditions.
• Te Tika ki te Kawe Raraunga (The Right to Data Portability): You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the details below.

Whakapā Mai (Contact Us)

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us:

• Wāhi Noho (Address): 14 Akoranga Drive, Northcote, Auckland, Auckland, 0627, New Zealand